Refund and Cancellation Policy
CrazyBae do not provide an option to refund or exchange the product once purchased. The product descriptions are mentioned to avoid the need to exchange the product, so we request you to check images and read description before purchasing. Furthermore, the Quality Check team checks each product to ensure it does not have any defects. However, in case of any manufacturing defect, damaged item in transit or missing item in order, you can register a complaint with-in 48 hours by sending us an email at “sales@crazybae.in”.
To qualify for a refund, you must provide a video of the unboxing process to demonstrate that you received a defective product or that any items are missing. Please also include your order number along with the unboxing video.
Cancellations can be made within 24 hours of placing the order; after that, cancellations may not be eligible for a refund.
RTO (Return to Origin) Due to Customer Error: If a shipment is returned due to an error or negligence on the customer’s part—such as providing an incorrect or incomplete address, incorrect contact details, failing to respond to calls from the courier or vendor (CrazyBae), or being unavailable to accept delivery—the customer will be responsible for covering the RTO and reshipment charges. Please note that order cancellations will not be accepted in such cases.
The shipping charges are non-refundable.
Refund or cancellation of CUSTOM PRODUCTS are not entertained.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
